Privacy Policy for Polished Grey Jewellery 
At Polished Grey Jewellery Design we take the privacy of our customers seriously. We would never misuse the information or any data you have provided or pass this on to third parties without your consent. Please read the following policy for further information.

This privacy policy explains how Polished Grey Jewellery Design uses and protects any information that you provide when you use this website. Polished Grey Jewellery Design is committed to ensuring that your privacy is protected. Any personal information by which you can be identified will only be used in accordance with this privacy statement. We may change this policy occasionally and changes will be updated here for you to check at any time.

Who are we?
Polished Grey Jewellery Design is the trading name of owner, sole-trader and designer-maker, Hannah Ratnett.
The 'company', 'we', 'us' and 'Polished Grey' refers to Polished Grey Jewellery Design. 'You' refers to our customers and users of our website.

If you have any concerns or require clarification of policies at any time, please contact us by email: or phone: +44 (0)1225 892538

What information do we collect?
In order to fulfil your orders, we require that you provide us with certain information, such as your name, email address, postal address, payment information through third party payment processors:

You may also need to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly by email or phone. Any email correspondence will be saved for your order reference only and will not be shared with other parties.

How do we use your information and why do we need it?
We require this information to understand your needs and provide you with a better service and in order to fulfil certain legal requirements we have as a business. In particular we collect it for the following reasons: 

  • To fulfil your order: we may get in touch with you by email or phone if we have questions regarding your order (such as confirming details for a peronalised/bespoke order). 

  • Meeting internal audit requirements: we may keep certain information as is necessary for the purpose of our legitimate business interests and lawful tax obligations as a company. 

  • Internal research and development: we may use the information to improve our products and services. 

Delivering marketing and events communication: we may periodically send promotional emails about new products, special offers, events, new stockists or other information we think may be of interest to you using the email address you have provided. We will only contact you in this way if you have consented to receiving this information via our mailing list sign-up form on this website. You can change your subscription preferences at any time by unsubscribing from our mailing list or by contacting us on on the address below. Our mailing list emails are sent through a secure permission-based email system called MailChimp. See their Privacy Policy at

When do we share personal data?
We treat all personal data confidentially, however we do occasionally need to share some limited information with trusted third parties for example:

  • service providers such as delivery companies

  • in order to comply with UK tax law

We will only share limited information to the extent necessary to carry out these services.

How do we store and process personal data?
We may need to hold your personal information for a period of time, but no longer than is reasonably necessary in order to provide you with our services, fulfil your orders and to fulfil our legitimate business interests and lawful obligations. The data we retain includes your order form, contact details and email correspondence regarding your order. We may also be required to share some of this information to comply with our legal, regulatory and tax obligations.

Mailing list information is stored remotely via a secure system called MailChimp. See their Privacy Policy at We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Your rights in relation to personal data
Under the GDPR, we respect the right of our customers to access and control their personal data. As a customer providing personal data, you have the right to:

  • access your stored personal information

  • request that your information is corrected or deleted

  • withdraw your consent to be contacted (you can unsubscribe from the newsletter at any time)

  • object to data portability

  • restrict processing of information

  • lodge a complaint with the Information Commissioner’s Office

There are some circumstances where data subject rights may be limited, eg if we are asked to delete data which we are required to keep by law (eg order/payment details for tax purposes)

If at any time you feel that there is an issue with the way Polished Grey Jewellery Design handles your data then you can contact the ICO (Information Commissioner’s Office). 

Visit or call their helpline on 0303 123 1113 for further details on your rights.

Website disclaimer, including links to other websites 
The information contained in this website is for general information purposes only. The information is provided by Polished Grey Jewellery Design and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Polished Grey Jewellery Design. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. If you share information with other websites you may have linked to, we have no control over your information. Please ensure you check the privacy policies of any other sites you may use which are not governed by Polished Grey Jewellery Design.

Every effort is made to keep the website up and running smoothly. However, Polished Grey Jewellery Design takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

How to contact Polished Grey Jewellery Design
For purposes of EU data protection law, I, Hannah Ratnett of Polished Grey Jewellery, am the data controller of your personal information. If you have any questions or concerns, you may contact me:

  • by email

  • by phone +44(0)1225892538

  • in writing to Hannah Ratnett, Polished Grey Jewellery Design, 133 High Street, Marshfield, Wiltshire, SN14 8LU UK