care of silver

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Being a natural material, silver may tarnish with time if not being worn.
The best way to keep it sparkling is to keep wearing it!
Silver is best stored in a sealed box or bag. 
Any tarnish can easily be removed by rubbing gently with a soft cloth,
or by using a silver dip cleaner, both of which are easily available, even in supermarkets.

Oxidised silver: the silver is dipped in a chemical to blacken it, and the finish can
shine up a little in time, which is part of its charm. Avoid using silver dip or rubbing with anything abrasive on oxidised elements.


HALLMARKING

We work only in 925 sterling silver. Pieces are hallmarked as required at the Birmingham Assay Office.
Hallmarks include unique Makers mark (PG), Sterling Silver mark (925) and the Birmingham Assay Office mark (anchor mark).


Shipping & Returns

Packaging: All items are shipped in beautiful branded matchbox-style boxes,
with a business card enclosed. We’re suckers for nice packaging, but we’re also concerned about the environment. Our packaging is sourced in the UK from an independent company that champions the use of recycled materials and ethically sourced products. The boxes we use have recycled content, FSC Certified fibres and are recyclable. Our stationary is printed on recycled papers.
Dispatch: All items for delivery in the UK are dispatched by First Class Royal Mail Signed For. For overseas orders, please email for postage costs.
Timings: All our jewellery is hand made from scratch using traditional techniques. Every effort is made to dispatch items as quickly as possible. Many items are held in stock, however, some items may need to be made to order, so please allow up to 3 weeks for UK delivery. If you need your purchases sooner, please contact us by phone or email. If it’s in stock, it will be dispatched straight away.
Returns: If you are not completely happy with your purchase, please contact us within 14 days of receipt. We will happily exchange or refund items, provided they are returned in perfect condition within 21 days.

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Made by hand

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All items are made by hand and therefore can vary slightly from photos shown.
Natural variants will occur, which is part of the hand making process.

We believe that buying small-scale, hand-crafted goods from local makers gives you something truly special and unique. By shopping with us you are avoiding mass-production and supporting a sustainable small business, which makes us very happy too - thank you!